Why am I having problems with sending and receiving P2P transfers?
17.08.2020
- Incorrect data
If you have sent funds to the wrong phone number, immediately contact MuchBetter support via the in-app form or email: [email protected] - Money was sent to me, but I never received it
First, check the list of your last transactions, if the funds were not received, check with the sender if he indicated the correct phone number. If the number was incorrect, the sender needs to contact support by mail or through the form in the mobile application.
If funds are not claimed within 7 business days, they will be returned to the sender. - I was sent a translation and the application asked me to provide my personal data
MuchBetter is regulated by the FCA, so in order to comply with the law, depending on the amount of funds transferred, you may be asked to provide personal information.
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