Afghanistan, Burmese, Venezuela, Guinea-Bissau, Iran, Iraq, Crimean peninsula, Cuba, Kyrgyzstan, Libya, North Korea, Somalia, Sudan, Trinidad and Tobago, Tunisia, Sri Lanka, Yemen, Eritrea, Ethiopia, South Sudan
If you created an account using our link, after completing the verification procedure, you will immediately receive all the benefits of our loyalty program.
If you have any further questions about our program, please contact our support team using any of our communication channels convenient for you.
In order to take full advantage of MuchBetter, increase limits and remove restrictions, you must go through the verification procedure for your account.
Upload a clear photo of one of the following documents: foreign passport / driver’s license / ID card. To upload it, use the MuchBetter application. In the “Limits” section, select “Raise my limits,” then select the type of document you want to use for the verification as well as your country of residence. The photo can be taken directly in the application.
The online selfie procedure also takes place in the MuchBetter app, in the same section where you uploaded the photo of the document.
More details about this procedure can be found here in the article about verification.
In case of technical problems, please contact our support team.
To confirm the data specified during registration and to increase transaction limits, you need to upload clear scans (images/photos) of the following documents:
Photos of these documents must be sent to verifica[email protected] with your phone number in the subject line.
Pay attention to the following requirements for these documents:
Most likely, the submitted documents did not meet the following requirements:
Scans or photos of documents sent in the app or by email should be clear and easy to read, otherwise they will not be accepted.
The following are the main reasons for rejection of verificatory documents:
Users from the CIS countries can top-up their account using several options like:
MuchBetter offers a 0.99% currency conversion fee.
There are several ways to withdraw funds for users from the CIS:
A 0.99% Commission will be charged on ATM withdrawals using MuchBetter Mastercard.
Also, we would like to note that if the currency of the MuchBetter account differs from the currency that you are going to withdraw, there will be an additional conversion fee of 0.99%.
Please make sure that you entered the correct card number, CVV, and expiration date, and try again.
Besides, the transaction may not take place because some banks do not allow you to use their cards for deposits in order to use funds for online games.
For example, in Russia at the moment, there are problems with deposits from some banks (including Sberbank, Alfa-Bank, Tinkoff, and Russian Standard) due to the Federal law No. 244.
So we recommend using cards from other banks like UniCredit, Citibank, or smaller banks.
MuchBetter currently supports Bitcoin BTC, Ethereum ETH, Litecoin LTC, and Ripple XRP.
To replenish your account, go to the mobile application and click on the “+” button. Specify the amount you want to fund your account with and select “Cryptocurrencies.” Next, select the required currency (the application will automatically calculate the amount) and provide an address for sending the payment. Please note that the transaction must be completed within 10 minutes due to the possibility of sudden changes in exchange rates.
* When making a deposit to the system with any Cryptocurrency, a commission of 2% is charged.
MuchBetter also supports withdrawing funds to your crypto wallet in 3 currencies:
* When withdrawing funds in cryptocurrency, a commission of 2% is charged.
To join us, register on the MuchBetter payment system’s website through our link.
In the “Devices” tab, select “Order NFC keychain.” The keychain will be delivered to the address you specified. The cost of production is €10; delivery is free.
To order a MuchBetter watch, select it in the “Devices” tab or order it on the official WinWatch website. The cost of the watch is €276.67.
Activate them in the MuchBetter app in the “Devices ” section using the code shown on the package.
Please note that the card, keychain and watch are only available for ordering in SEPA countries.
Contactless transactions with your fob device are limited to a maximum of 5 payments. After the limit expires, you can confirm 5 more transactions in the mobile app. This function is used to protect your account. The app allows you to freeze your fob device or card if it was lost or stolen.
MuchBetter takes Care of your safety when making online purchases with a MuchBetter card by using a dynamic CVV code. This way, the card is more secure because:
You can find your CVV code in the MuchBetter app by selecting “Devices,” then “Map”, and the dynamic CVV will be displayed in the upper-right corner.
The following limits are set by default:
Лимиты на суммы транзакции в точках продаж (POS):
Limits on transaction amounts at points of sale (POS):
The currency of your country of residence is applicable to the above amounts (EUR / GBP / PLN). For example, in the UK, daily transaction limits are 300 pounds, in Germany – 300 euros.
If you need higher limits, please contact customer support via the app.
If you are located in the EU (with the exception of Norway), you can use the MuchBetter card for any transactions other than deposits on gambling sites.
For gambling deposits, use the MuchBetter wallet. Select MuchBetter in your Deposit funds, enter your phone number, and confirm the transaction in your phone.
If you are located in Norway, you can use the MuchBetter card wherever Mastercard is accepted, including on gambling sites, by selecting Mastercard in the site’s deposit methods.
When making a transaction on a card, the card Issuer is first pre-authorized, in which case the transaction amount is temporarily withheld before settlement. If something goes wrong during the processing of this transaction, the merchant cannot make a settlement and cancel the transaction.
The transaction is canceled after receiving a notification from the seller, which usually occurs within a few hours to 7 calendar days.
As soon as MuchBetter receives a notification, the funds are returned to your account.
If this doesn’t happen, contact support via the form in the MuchBetter app.
The MuchBetter account balance is not stored on the card but in a wallet that the ATM cannot access. You can always check your balance in the mobile app.
You need to pay with your card using a chip and passcode once before using it contactlessly. This helps to prevent abuse of your card (for example, if it is stolen during delivery).
If you’ve lost your MuchBetter card, watch or key fob, don’t worry. In the application, click on the contactless symbol icon and select Freeze for the card; or click on the “Devices” tab and select “Freeze” on the device you want to block.
If you need to order a new card, write to [email protected]
A new keychain and watch can be ordered in the app.
MuchBetter may attempt to refund money spent on a product or service that was not delivered. But before contacting support, please try to solve the problem with the seller directly, this is often faster and easier.
If you would like MuchBetter to initiate a chargeback procedure, please provide all the necessary information about the transaction; which are:
Using MuchBetter, you can make deposits to popular merchants such as Pokerstars, Betway, 888, Pinacle, Leovegas, Lottoland, Casumo, Betfair, PaddyPower and many more.
To make a deposit:
Select Muchbetter in the section with deposit methods. Make sure the phone number is entered in the correct format, otherwise the transaction will fail – [country code] [number without leading 0s]
UK: 44xxxxXXXXXX, not 0044xxxxXXXXXX, not 0xxxxXXXXXX
Russia: 7 xxxxXXXXXX
After making a deposit, confirm the transaction in the MuchBetter app.
If there are not enough funds on your account, you can replenish it and pay for the transaction later. You can see all pending transaction requests in the MuchBetter app in the Requests section.
On the merchant’s website, in the Withdrawal section, select MuchBetter as the withdrawal method.
Make sure the phone number is entered in the correct format, otherwise the transaction will fail – [country code] [number without leading 0s]
UK: 44xxxxXXXXXX, not 0044xxxxXXXXXX, not 0xxxxXXXXXX
Russia: 7 xxxxXXXXXX
After you have initiated the withdrawal of funds and the merchant has confirmed it, you should expect the amount to be credited to your MuchBetter account. Please note that withdrawal can take from 10 minutes to several business days.
If the amount received exceeds the limits set on your account, MuchBetter has the right to request additional information for KYC.
For users in the member countries of the EU, withdrawal requests are reviewed and processed every day. If you have any questions while using the application, please contact the MuchBetter support team.
After confirming the withdrawal request, the processing time will be as follows:
SEPA requests made before 1:30 AM in the UK are usually processed on the same day. The funds will be credited to your account on the next business day, if there is no delay on the part of the receiving bank. However, below are the conclusions from the following contexts:
Support can be contacted in several ways:
Through the MuchBetter mobile application – the fastest and most convenient way of communication is by using the “Help” section in the application menu.
Via e-mail at [email protected]
Through Facebook – https://www.facebook.com/paymuchbetter/
Via Twitter – https://twitter.com/paymuchbetter
* There is no Russian language support service.