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Muchbetter FAQ
How can I contact the MuchBetter support service?
17.08.2020
Support can be contacted in several ways: Through the MuchBetter mobile application – the fastest and most convenient way of communication is by using the “Help” section in the application menu. Via e-mail at
[email protected]
Through Facebook – https://www.facebook.com/paymuchbetter/ Via Twitter – https://twitter.com/paymuchbetter * There is no Russian language support service.
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17.08.2020
How long does the withdrawal take?
For users in the member countries of the EU, withdrawal requests are reviewed and processed every day. If you have any questions while using the application, please contact the MuchBetter support team. After confirming the withdrawal request, the processing time will be as follows: SEPA requests made before 1:30 AM in the UK are usually […]
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17.08.2020
How can I clear money from a merch...
On the merchant’s website, in the Withdrawal section, select MuchBetter as the withdrawal method. Make sure the phone number is entered in the correct format, otherwise the transaction will fail – [country code] [number without leading 0s] For example: UK: 44xxxxXXXXXX, not 0044xxxxXXXXXX, not 0xxxxXXXXXX Russia: 7 xxxxXXXXXX After you have initiated the withdrawal of […]
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17.08.2020
How do I make a deposit to a merch...
Using MuchBetter, you can make deposits to popular merchants such as Pokerstars, Betway, 888, Pinacle, Leovegas, Lottoland, Casumo, Betfair, PaddyPower and many more. To make a deposit: Select Muchbetter in the section with deposit methods. Make sure the phone number is entered in the correct format, otherwise the transaction will fail – [country code] [number […]
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17.08.2020
Why am I having problems with send...
Incorrect data If you have sent funds to the wrong phone number, immediately contact MuchBetter support via the in-app form or email:
[email protected]
Money was sent to me, but I never received it First, check the list of your last transactions, if the funds were not received, check with the sender if he indicated the […]
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17.08.2020
Invalid operation notification whi...
MuchBetter may attempt to refund money spent on a product or service that was not delivered. But before contacting support, please try to solve the problem with the seller directly, this is often faster and easier. If you would like MuchBetter to initiate a chargeback procedure, please provide all the necessary information about the transaction; […]
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17.08.2020
Contactless card payment does not ...
You need to pay with your card using a chip and passcode once before using it contactlessly. This helps to prevent abuse of your card (for example, if it is stolen during delivery).
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17.08.2020
Card or NFC device lost / stolen. ...
If you’ve lost your MuchBetter card, watch or key fob, don’t worry. In the application, click on the contactless symbol icon and select Freeze for the card; or click on the “Devices” tab and select “Freeze” on the device you want to block. If you need to order a new card, write to
[email protected]
A […]
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17.08.2020
ATM shows zero balance on my card....
The MuchBetter account balance is not stored on the card but in a wallet that the ATM cannot access. You can always check your balance in the mobile app.
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17.08.2020
The transaction was declined, but ...
When making a transaction on a card, the card Issuer is first pre-authorized, in which case the transaction amount is temporarily withheld before settlement. If something goes wrong during the processing of this transaction, the merchant cannot make a settlement and cancel the transaction. The transaction is canceled after receiving a notification from the seller, […]
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You will be interested
How can I contact the MuchBetter support service?
How long does the withdrawal take?
How can I clear money from a merchant to my MuchBetter account?
How do I make a deposit to a merchant using MuchBetter?
Why am I having problems with sending and receiving P2P transfers?
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