Binance opens its first customer service centre in Turkey
Binance, the largest crypto exchange in the world, will open its first customer service centre in Turkey. According to the company’s representatives, Turkey was picked because of the high volume of traffic which the exchange is getting from this country.
Statistically, about 7% of Binance clients are residents of Turkey. The exchange will provide users with round-the-clock customer support through a mobile application.
If the service centre opened in Turkey receives a positive response from Binance clients and benefits the company, then similar centres will appear in all countries where the exchange operates.
In order to put an end to fraud cases, users will be able to contact Binance support only through a special mobile app.
Binance CEO Changpeng Zhao said that for now clients can contact support specialists through text messages. However, Binance specialists plan to add an opportunity to make calls through the app.
The opening of the customer service centre in Turkey is a subsequent step to strengthen the presence of the exchange in the Middle East. Earlier, the company got the right to operate in Abu Dhabi. Binance also has gained operating permits from Dubai and Bahrain’s regulators.
Moreover, the exchange expands its presence in Eastern Europe. Early in the year, the assignment of new Binance directors in Russia and Ukraine was announced.
Despite the sanctions imposed against Russia, Binance will not introduce any bans for Russian clients. The company’s management team believes that access limitation to crypto contradicts the main idea of this industry.
Zhao noted that Binance intends to become a licensed digital asset service provider. In view of this, the company is going to open its headquarters and give up the status of a decentralized exchange. Binance offices may appear in France, Ireland and the UAE, but the final decision has not yet been made.
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