The transaction was declined, but the money was withdrawn from my account. Why?

When making a transaction on a card, the card Issuer is first pre-authorized, in which case the transaction amount is temporarily withheld before settlement. If something goes wrong during the processing of this transaction, the merchant cannot make a settlement and cancel the transaction.

The transaction is canceled after receiving a notification from the seller, which usually occurs within a few hours to 7 calendar days.

As soon as MuchBetter receives a notification, the funds are returned to your account.

If this doesn’t happen, contact support via the form in the MuchBetter app.

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How can I contact the MuchBetter support service? How long does the withdrawal take? How can I clear money from a merchant to my MuchBetter account? How do I make a deposit to a merchant using MuchBetter? Why am I having problems with sending and receiving P2P transfers?
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