The transaction was declined, but the money was withdrawn from my account. Why?
When making a transaction on a card, the card Issuer is first pre-authorized, in which case the transaction amount is temporarily withheld before settlement. If something goes wrong during the processing of this transaction, the merchant cannot make a settlement and cancel the transaction.
The transaction is canceled after receiving a notification from the seller, which usually occurs within a few hours to 7 calendar days.
As soon as MuchBetter receives a notification, the funds are returned to your account.
If this doesn’t happen, contact support via the form in the MuchBetter app.