Most likely, the submitted documents did not meet the following requirements:
- The documents must have been issued within the last 90 days.
- The scanned copies must be in fully spread – all 4 corners visible – positioning.
- Data in the document should be easy to read (full name, address, date of issue of the document, name of the organization, its logo, and seal).
- Copies must be made from the original – screenshots are unacceptable.
- Acceptable file formats: *.jpg, *.jpeg, *.bmp, *.gif, *.png, or *.pdf.