Problems with ecoPayz account verification – my documents were not accepted?

If you were refused verification (your documents were rejected), ecoPayz technical support will necessarily explain the problem (and the reason for the refusal) and offer options for solving it.

Taking into account our experience, we will give you some recommendations on sending your documents and avoiding the possibility of them getting rejected:

• Documents should be sent in good quality (ecoPayz managers will not read any copies that are unclear, too dark or highlighted, and/or with broken edges or spots).
• All four corners of the document should be in the frame.
• The photo size should not exceed 5 MB.
• The document issuance period should not exceed three months (for documents confirming the address). This means that the document must not have been issued to you more than three months ago.

After successful verification of documents, the email address linked to the account will receive a notification about passing the verification procedure.